Customer will receive a first time processing timeframe for packages estimated ship out date will be up to 45 business days.
Production start date is 2 business days after payment is received and process.
Production time does not start until all needed paperwork is rendered to Frost with original handwritten signature.
Private label package(s) will ship only to billing address or you can request for package to be place on hold at postal office.
Federal Law requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do. The type of personal information we collect, and share will be base on the product(s) you have with us. This information can include:
When you are no longer our customer, we continue to share your information as described in this notice.
Reasons we share your information.
such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus.
to offer our products and services to you.
information about your transactions and experiences.
Information about your creditworthiness.
Frost has the right to refuse any and all potential customer. All selected packages are create by order to order basic.
All orders are estimate between business days. If any orders are beyond estimate time
All submitted logos must be design and submitted in Size 4x4 in Jpeg format at 300dpi. Basic (Black or White) text. Frost Cosmetics do's not make any changes to submitted designs. Frost Cosmetics LLC forward your design to our labeling department.
When purchasing items for resale, registered sellers may avoid the sales tax by giving their supplier adequate documentation in the form of a resale certificate. A resale certificate indicates the item was in good faith that the purchaser would resell the item and report tax on the final sale.
Frost will email customer a reseller certificate after purchase. Customer must fill out form as a requirement. Failure to fill out form and submit back to Frost will stop production on selected package(s) and validate our terms and conditions. Customer has 24-72 hours to email reseller certificate back to Frost.
Customers are require to submit all request of documentation to prove identity to Frost. Frost can't process any customer packages without require documentation.
No customer can do any of the following to any employee, associate, affiliate, brand ambassador and any other staff members to Frost. Examples of the following slanderous reviews are:
Example: Frost never send me my package.
Example: Frost has bad customer service and they don't tell you everything about there policies.
Example: Customer decide to go in all social media and internet platforms to write digital statements about something that is written in Frost terms and conditions.
Causing any of these slanderous reviews will allow customer selected package(s) to be void and legal action will apply along with a $500 fine with our collection company.
Customer is responsible for all require "original" signature documents to be return to Frost. If documents are not signed and returned to Frost. Frost Sales Representative will explain to customer.
All selected packages require a deposit. Customer deposit and full payment amount cover package shipping, paperwork processing, labor, product, state tax, extra cost factor and tubes assembly.
Each selected package can have an additional cost factors that are not known until order is placed.
Contain regular lipstick and a side of loose glitter which increase the number of units this selected package come with. Which increase deposit amount.
Palettes packaging must be paid upfront with a deposit.
Business deposit are require with a personal guarantee.
Deposit's are non-refundable. If a customer dispute a deposit even after contract is void after validating terms and conditions; there will be a collection company involve to redeem payment. No exceptions.
Credit Card Authorization:
Every transaction under private label or regular wholesale for Frost require every customer to sign an credit card authorization form for approval to charge customer credit card.
2. Authorization Sheet for updates: Any updates such as add-on colors, logo design, and etc will require another authorization form fill out.
Not completing credit card authorization form and submission back to Frost can validate our terms and conditions policy.
Payment Default on Deposit:
Monthly payments are due by the 5th of each and every month. The 6th day will result into a late payment fee of $75 and additional $10 each day. After the 10th day account will be in default and will void deposit on package(s).
No customer can do any of the following to any employee, associate, affiliate, brand ambassador and any other associate members to Frost.
1. Incline or eager to fight; hostile or aggressive.
2. Of, pertaining to, or engaged in warfare.
4. Of w
Any of these activities will allow customer selected package(s) to be void.